Privacy Policy
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1. Introduction
Effective Date: October 18, 2025
Welcome to Smokxy.com. We are committed to protecting your privacy and handling your personal data responsibly. This policy explains what personal information we collect, how we use and share it, and your rights concerning your data. Smokxy.com is operated by a UK-based entity, and our practices are governed by the laws of the United Kingdom.
2. What Information We Collect
Information You Provide Directly (Order Data)
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Order Details: Name, billing/shipping addresses, email, and phone number.
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Account Creation: Name and email address if you register.
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Payment Note: Payment details are processed externally (COD is handled manually, card details are not stored by us).
Information We Collect Automatically (Device & Usage)
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Identifiers: Your IP address, web browser type, and time zone.
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Usage Data: Pages viewed, site interaction, and referring search terms. Collected via cookies and standard log files.
3. How We Use Your Information
Fulfilling Orders
To process your payment, manage shipping logistics, and provide confirmation.
Age Verification
To legally confirm you meet the minimum required age to purchase tobacco products.
Security & Fraud
To screen all orders for potential risks or fraudulent activity.
Communication
To update you on your order status and respond to support queries.
Marketing
To provide targeted offers and promotions (only if you opt-in).
Site Improvement
Using analytics data to optimize site performance and user experience.
4. Who We Share It With
We do not sell your personal information. We share it only with necessary third parties who help us operate and deliver our services:
- E-commerce Platform: Our store is hosted on **WooCommerce**.
- Service Providers: Companies assisting with payment processing (**COD**), shipping (via **decide on demand** carriers), and logistics.
- Analytics: We use **Google Analytics** for site traffic and behavior insights.
- Legal Compliance: As required by law, such as responding to lawful requests or subpoenas.
5. Your Rights & Choices
You have control over your data, including the right to access, correct, or request deletion of your personal information.
Data Access and Correction
You may request a copy of your data or ask us to update any incorrect information we hold.
Opt-Out of Marketing
You can unsubscribe from marketing emails at any time via the link provided in the email or by contacting us.
Data Retention
We maintain your Order Information for our records unless you request its deletion, or as required by law.
6. Important Notices
Age Restriction: Strict Prohibition
Smokxy.com is exclusively for adult-use tobacco products. It is **strictly prohibited** to purchase from this site if you are under the legal minimum age to purchase tobacco in your jurisdiction. We do not knowingly collect information from minors.
Cookies and Tracking
Our site uses cookies for cart management and analytics. You can manage them in your browser, but this may negatively impact your site functionality.
Policy Changes
This policy may be updated. The current version will always be posted here.
7. Contact Information
If you have any questions or complaints regarding this policy or our privacy practices, please contact us:
Email: support@smokxy.com
Mailing Address:
58a, St. Marys Road, London, W5 5EX, United Kingdom
Governing Law:
This policy is governed by and construed in accordance with the laws of the United Kingdom.